I’m All Ears #8: Interview with Jason F. Gilbert


An image that reminds me of Blade Runner, which Jason references at the end of the interview
Photo by Aline Kircchinbauer on Unsplash

Last year I interviewed my friend Jason F. Gilbert to discuss his approach to conversation design.

As I’ve tried to get my head around this whole new area of design Jason has been a wonderful inspiration. He’s generous with his thoughts and advice, and hilarious too. I’m so glad I recorded this.

As the interview was recorded last year Jason talks a lot about Anna — the bot he was designing at CoCoHub. Anna is one of those designs that I feel every conversation designer should study and learn from — a bot that’s been developed over decades, is the “world’s first transgender bot” (she was originally called “Alan” in honour of Alan Turing), and who has been developed by a large team of scriptwriters, psychologists and AI experts under the guidance of Yaki Dunietz. If you want to talk to Anna reach out to CoCoHub — the link’s on this page.

Since we recorded this interview Jason has moved from CoCoHub to become a Character Designer at Intuition Robotics.

In the interview Jason gives great insights into various stages of the conversation design process, but I feel his thoughts on personas as well as testing and updating designs after deployment are pure gold for conversation designers.

The interview



Benjamin McCulloch (conch.design)

Conversation Designer (with audio super powers)