Last year I interviewed my friend Jason F. Gilbert to discuss his approach to conversation design.
As I’ve tried to get my head around this whole new area of design Jason has been a wonderful inspiration. He’s generous with his thoughts and advice, and hilarious too. I’m so glad I recorded this.
As the interview was recorded last year Jason talks a lot about Anna — the bot he was designing at CoCoHub. Anna is one of those designs that I feel every conversation designer should study and learn from — a bot that’s been developed over decades, is the “world’s first transgender bot” (she was originally called “Alan” in honour of Alan Turing), and who has been developed by a large team of scriptwriters, psychologists and AI experts under the guidance of Yaki Dunietz. If you want to talk to Anna reach out to CoCoHub — the link’s on this page.
Since we recorded this interview Jason has moved from CoCoHub to become a Character Designer at Intuition Robotics.
In the interview Jason gives great insights into various stages of the conversation design process, but I feel his thoughts on personas as well as testing and updating designs after deployment are pure gold for conversation designers.
For those in a hurry…
On a lunch break that’s less than 50 minutes? Ok, you can jump to your desired point in the interview (opens new tabs):
Connect with Jason
Thanks to Jason for giving me his time, and for his patience waiting for me to release this recording!